At Diva Delight, we strive to provide you with elegant, high-quality imitation jewellery that you’ll love. If for any reason you are not fully satisfied with your purchase, we’re here to help with a simple and transparent return process.
📅 Return Eligibility
- You can request a return within 7 days of delivery.
- The product must be unused, unworn, and in its original condition.
- All original packaging, tags, and accessories must be intact.
❌ Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return:
- Used or worn jewellery
- Damaged items due to misuse
- Products without original packaging
🔁 Return Process
To initiate a return:
- Contact us via email at support@divadelight.in
- Share your order details and reason for return
- Our team will guide you through the return process
👉 In some cases, customers may be required to ship the product back.
💰 Refund Policy
- Once the returned product is received and inspected, we will process your refund.
- Refund will be issued within 5–7 business days.
- The refund will be credited to your original payment method or as store credit (if applicable).
🚚 Return Shipping Charges
- Return shipping charges may be borne by the customer, unless the product is defective or incorrect.
⚠️ Damaged or Wrong Product
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Share clear photos of the product
- We will arrange a replacement or refund at no extra cost
📦 Exchange Policy
- Currently, we offer replacement only for damaged or incorrect items.
- Direct exchanges for design preference are not available.
💎 Our Commitment
At Diva Delight, your satisfaction matters. We ensure every piece of jewellery is carefully checked before dispatch, so you receive a product that meets your expectations.
📞 Contact Us
For any return or refund-related queries:
- 📧 Email: support@divadelight.in
- 📞 Phone: +91-9819360673